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Site Security

The following information addresses how Cherry Banana secures and protects its website (cherrybanana.com.au) to provide a safe and secure shopping experience for customers. Please also read our Privacy Policy which outlines what we do with your information and how we protect it, our Discreet Billing Policy which outlines how we charge your payment method, and our Discreet Packaging Policy which outlines how your order will be delivered.

 

Is it safe to order online?

Yes. Shopping online at Cherry Banana is not only fun and exciting, it's also entirely safe. Our website is secure and scanned daily with Norton Malware Scanning and we take great measures to ensure your information is always kept safe and private. We encrypt every page that contains your sensitive information with a Norton secure socket layer that encrypts data making it impossible to decipher. Add on top of that our discreet packaging and discreet billing and you can shop with confidence knowing everything about your shopping experience is safe, reliable and discreet.

 

How secure is our website?

Our website, cherrybanana.com.au, is very secure and we have gone to great lengths to ensure it stays that way. We have invested in our own dedicated private server with an automatic back up facility, installed Norton's 256 bit SSL (Secure Sockets Layer) and undergo daily malware scans. We keep our software up to date and have many behind-the-scenes tracking abilities to ensure there are no vulnerabilities. We have advanced server firewalls which automatically boot and ban suspicious activity. You can verify that our website is safe and secure by clicking on the Norton logo in the bottom right footer on any webpage.

 

What information is encrypted?

Whenever a page is displayed with a secure lock icon in the top left of the browser, you know the information is being sent over a secure and encrypted network. The address bar will also be displayed as https. The pages we encrypt are pages that contain or process your sensitive data, including our shopping cart, checkout pages and account pages.

 

How do we protect visitor information?

Our website is scanned by Symantec on a daily basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning by Symantec. Your personal information is contained behind secured networks and is only accessible by a limited number of persons from the Cherry Banana team who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology by Symantec, the world-wide leader in data protection and security. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through eway, our gateway provider and are not stored or processed on our servers.

 

Do we see your payment information?

Payment information is not fully retained or stored by Cherry Banana. The first and last 4 digits of the credit card is retained in eway for purposes of verifying the card number for refunds at a later date. All transactions are processed through eway, and throughout the entire ordering process your credit card details and other personal information such as cardholder name are encrypted with 256 bit SSL (Secure Sockets Layer) protection and are not stored or processed on our servers. Only a partial part of your payment information is shown through eway and is contained behind secured networks. This information is only accessible by a limited number of persons from the Cherry Banana team who have special access rights to such systems, and are required to keep the information confidential.  We will only access this information to process refunds or investigate suspicious or fraudulent activity.

 

Confidentiality agreement

All employees at Cherry Banana have signed a confidentiality agreement that restricts them from discussing with any person any order information or customer details.

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